1. Introduction

Method Gates ("we," "us," or "our") operates the website www.methodgates.com. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit our website or contact us for gate and fence services. By using our website, you agree to the practices described in this policy.

2. Information We Collect

• Contact Information: Name, email address, phone number, and property address when you submit a contact form or request a quote.
• Call Data: Call duration, date/time, and source information collected via CallRail for call tracking purposes.
• Usage Data: IP address, browser type, pages visited, referring URL, and time spent on pages via cookies and analytics tools.
• Device Information: Device type, operating system, and screen resolution.

3. How We Use Your Information

• To respond to inquiries and provide quotes for gate and fence services.
• To track which marketing channels bring visitors to our website (call tracking via CallRail).
• To improve website performance and user experience.
• To send follow-up communications related to your service request (with your consent).
• To comply with legal obligations.

4. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to operate our website and analyze traffic. This includes:

• Essential Cookies: Required for the website to function properly.
• Analytics Cookies: Help us understand how visitors interact with the site (e.g., Google Analytics).
• Call Tracking: CallRail assigns unique tracking phone numbers to measure the effectiveness of our marketing campaigns.

You can control cookie preferences through your browser settings or by clicking "Decline" on our cookie consent banner.

5. California Privacy Rights (CCPA)

If you are a California resident, you have the following rights under the California Consumer Privacy Act (CCPA):

• Right to Know: You may request a disclosure of the personal information we collect, use, disclose, and sell.
• Right to Delete: You may request that we delete personal information we have collected from you.
• Right to Opt Out: You have the right to opt out of the sale of your personal information. We do not sell personal information.
• Right to Non-Discrimination: We will not discriminate against you for exercising your privacy rights.

To exercise these rights, contact us at info@methodgates.com or call (323) 775-9600. We will respond within 45 days as required by law.

6. Sharing of Information

We do not sell your personal information. We may share information with trusted third-party service providers who assist us in operating our website and business (e.g., CallRail for call tracking, Google Analytics for website analytics). These providers are contractually obligated to protect your information and use it only for the services they provide to us.

7. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes described in this policy, unless a longer retention period is required by law. Contact form submissions are retained for up to 3 years for business purposes.

8. Security

We implement reasonable technical and organizational measures to protect your personal information against unauthorized access, loss, or misuse. However, no internet transmission is 100% secure.

9. Children's Privacy

Our website is not directed to children under the age of 16. We do not knowingly collect personal information from children. If you believe we have inadvertently collected such information, please contact us immediately.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated effective date. Continued use of our website after changes constitutes acceptance of the revised policy.

11. Contact Us

If you have questions about this Privacy Policy or wish to exercise your privacy rights, contact us: